FAQs
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Frequently Asked Questions (FAQs)
- Using the site Click on the headings below to begin. If you have any further questions not answered, you can contact us or use our form. The FAQs are divided into four main sections: Sales questions * Questions on features * Search engine optimisation features |
Using the site
Click on the questions to find the answers:
How do I log in?
Where do I find
my password
What is a section?
What is a subsection?
I have added a
section / subsection but it has not appeared in the menus. Why not?
I have added a page
but it has not appeared in the menus. Why not?
What types of pages
can I have?
E-commerce
What is a category?
How do I log in?
Go to the control panel (details given in your introduction e-mail). Make
sure you have written the user name and password as sent to you in the
original e-mail - if in doubt cut and paste into the user name and password
box.
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Where do I find my password
We send you an original user name and password when you join up - try
finding this within your e-mail inbox.
If you have lost your password, please use the log in reminder box at the log in control panel. Type your e-mail address (as used at sign up) and hit 'reminder' and your user name and password will be sent to you.
Really stuck? If either of these has not worked, please contact us and
we will re send the password for you.
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What is a section?
A section is an area of the site where pages can reside. Sections with
published are listed within the menus. If a user clicks on a section,
any pages within the section are displayed below the section name in the
menu structure.
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What is a subsection?
Subsections are like sections, except they sit within a section. This
allows sections to be divided into useful areas, e.g. Doors is the section
and garage doors, front doors, internal doors are the subsections listed
within them.
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I have added a section / subsection but it has not appeared in the menus.
Why not?
Sections and subsections only appear if there is a published pages within
them. First tick the 'publish the page' box next to the page name in the
pages list and then press the 'update pages' button. The page should now
appear within the menu structure. If it still does not, please refresh
the page view in your browser, as it will be showing an older version.
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I have added a page but it has not appeared in the menus. Why not?
Only published pages appear. First tick the 'publish the page' box next
to the page name in the pages list and then press the 'update pages' button.
The page should now appear within the menu structure. If it still does
not, please refresh the page view in your browser, as it will be showing
an older version.
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What types of pages can I have?
You can have many different standard layouts of pages. These all fit within
the original graphic design.
Text boxes - allows addition of text into the page. You cal also add links and e-mail links, which users can click to go to a new site or internally within your site or in order to send you an e-mail.
Headings - allows headings to head up areas of text.
Pictures - images with option of link and alternative text.
News articles - text articles, with the option of an image to the leaf or right.
Response forms - allows active feedback from the site straight off the web page - without the visitor using e-mail.
Embedded files - You can add files such as Word and PDF files into your page for visitors to download. You can also add an icon (image to represent what the file is).
Flash - Macromedia Flash files can be uploaded into web pages for added functionality.
Your own page layout - you can add in tables with your own layout of images, headings, text and Flash for ultimate flexibility.
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What is a category?
A category is an area of the site where product page lists can reside.
Categories with products are listed within the menus. If a user clicks
on a category, any pages within the category are displayed below the category
name in the menu structure.
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